Advances In Dental Office Administration

The administration team acts as the bridge connecting all other aspects of the dental practice together. This series will work to strengthen that bridge by increasing understanding about the nuance that goes into ensuring a dental office runs smoothly and what separates it from offices in other fields. These lectures will cover topics like record keeping, defamation law, insurance company policies, and fee guides and is for all the whole office administration team.

Dr. Peter Fritz

B.Sc., D.D.S., F.R.C.D. (C), Ph.D. (Perio), M.B.A., LL.M., Periodontist
Dr. Fritz is a certified specialist in periodontics and is in full-time private practice in Fonthill, Ontario. The focus of his periodontal practice is dental implant therapy, bone and soft tissue reconstruction, and periodontal wellness. Dr. Fritz has lectured internationally and his team have presented research from their clinic at meetings around the globe. Dr. Fritz is an Adjunct Assistant Clinical Professor at McMaster University and an Adjunct Professor at Brock University. He developed and implemented the first Dental Hygiene Periodontal Residency Program in North America. Dr. Fritz is the Staff Periodontist for the Niagara Health System, President of the Welland District Dental Society, past President of the Ontario Society of Periodontists and past President of the Niagara Peninsula Dental Association.

Dr. Luisa Schuldt

D.D.S., M.Sc., F.R.C.D. (C), Periodontist, Prosthodontist
Dr. Luisa A. Schuldt is a double certified dental specialist, being a Fellow of the Royal College of Dentists of Canada, in both Periodontics and Prosthodontics. She has been in full-time private practice, limited to prosthodontics and implant dentistry since 2000. She completed a graduate program in Prosthodontics in 2007 and pursued additional training in implant dentistry. She led a high-performing team for 15 years before her interest in widening her scope of surgical skills lead her to return to graduate school and specialize again by completing a Diploma in Periodontics and Master of Science Degree in Craniofacial Science from the University of British Columbia in 2017.

Leslie Redmond

As Assistant Dental Information Officer in the Practice Advisory Services department of the Ontario Dental Association, Ms. Redmond provides technical expertise regarding the use of the ODA's Suggested Fee Guides to ODA members and their staff. In addition to matters related to procedure codes, she also provides support and direction to members on dental claims adjudication. Ms. Redmond brings over 32 years of experience in both private and community dental practice to the ODA.

Dorothy Charach

McCarthy Tétrault LLP
Dorothy maintains a broad litigation practice with an emphasis on commercial litigation, professional liability, product liability, class actions, and defamation. Dorothy completed her BA (Hons.) in English and Psychology in 2008 from the University of Western Ontario. She received her JD from Osgoode Hall Law School in 2011. Dorothy was called to the Ontario Bar in 2012. She is a member of the Law Society of Ontario, the Canadian Bar Association, the Ontario Bar Association, and the Advocates’ Society. Dorothy is a member of the teaching team for the Trial Advocacy course at Osgoode Hall Law School, and has previously taught at Queen’s University Faculty of Law, University of Toronto and Osgoode Hall Professional Development programs.

Greg Anderson

B.Sc., D.D.S.
Dr. Greg Anderson received his DDS from the Faculty of Dentistry, University of Toronto, in 1986. He practiced in northern Ontario for more than 20 years and joined the University of Toronto, Faculty of Dentistry, as a part-time Clinical Instructor in 2007. In 2011, he was appointed Assistant professor of Restorative Dentistry and later as the Interim Director of Clinics. In 2012, he joined the RCDSO as the Practice Enhancement Consultant. He maintains a faculty position as Assistant professor and is Director or Co-director of five faculty courses, including the undergraduate clinical prosthodontics program.

Record Keeping

The Learning Stream 165 Highway 20 West, Fonthill, Ontario, Canada

Presented by: Greg Anderson

Professional, ethical and legal responsibilities require that a complete chart and record documenting all aspects of each patient’s dental care be maintained. A detailed chart accurately records the patient’s dental condition when first presenting at the office, assists and supports a proper diagnosis and treatment planning, and provides a clear description of the patient’s ongoing care. Good records are also the dentist’s best defence in the event of a formal complaint or lawsuit. In this presentation, RCDSO representatives offer guidance and practical advice in understanding the dental record keeping requirements in Ontario.

Dental Radiography Review

The Learning Stream 165 Highway 20 West, Fonthill, Ontario, Canada

Presented by: Dr. Peter Fritz and Dr. Luisa Schuldt
Lecture description coming soon!


The Learning Stream 165 Highway 20 West, Fonthill, Ontario, Canada

Lecture details coming soon!