Stuff Happens: The Neuroscience of Difficult Conversation
RESCHEDULED FROM FEBRUARY 13 DUE TO INCLEMENT WEATHER
Presented by Dr. Bruce Freeman
Seminar Timing: This session is 3.00 hours including Q and A and is Core One Certified with the Royal College of Dentists of Ontario.Â
At the end of the course, participants will be able to:
- Identify details that may be overlooked and may lead to miscommunication and conflict and understand the neuroscience of communication behaviour.
- Highlight communication strategies that work, including the SPIKE and NURSE techniques used in medicine for to help address giving bad news/managing upset patients.
- Engage in activities to develop and practice exceptional communication which leads to less stress, and happier teams and patients.
Speaker
-
Dr. Bruce FreemanCo-Director, Hospital Dental Residency Program and Facial Pain Unit, Mt. Sinai Hospital Facial Pain Consultant, Department of Neurosurgery, Toronto Western Hospital Assistant Professor, Faculty of Dentistry, University of TorontoDr. Bruce Freeman is an honours graduate of the Faculty of Dentistry at the University of Toronto where he is an Assistant Professor. He completed the Advanced Education in General Dentistry Program at the Eastman Dental Center in Rochester, New York, and his Diploma in Orthodontics and his Master of Science degree in the field of orofacial pain at the University of Toronto. He is Co-Director of the Hospital Dental Residency Program and Facial Pain Unit at Mount Sinai Hospital where he participates in research and cares for patients with complex facial pain disorders in addition to training the hospital dental residents and specialty dental residents. Dr. Freeman is also a facial pain consultant in the Department of Neurosurgery at Toronto Western Hospital the Wasser Pain Centre at Mt. Sinai Hospital. Dr. Freeman lectures internationally on clinical orthodontics, facial pain, patient experience, mindful communication, and virtual surgical planning. Dr. Freeman is a certified yoga instructor with additional training in breathing techniques, meditation, and trauma informed movement always emphasizing how self-care leads to the best patient care.
